Our Terms and Conditions
If you have any concerns regarding the use of our products and services please contact us or raise a ticket in our support suite please select the topic Conditions of use and we will try our hardest to resolve any concerns you may have. Thank you.
In using our products you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions,
Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this software and accepting the Company’s terms and conditions.
“The Company”, “Ourselves”, “We” and “Us”, refers to our Company.
“Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law.
Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We are committed to protecting your privacy.
Authorised employees within the company on a need to know basis only use any information collected from individual customers and we constantly review our systems and data to ensure the best possible service to our customers.
Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible
We do not store or hold any personal data and as such do not fall under the Data Protection Act 1998 and as such, any information concerning the client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities.
Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request however clients are requested to retain copies of any literature issued in relation to the provision of our services.
Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any email’s sent by this Company will only be in connection with the provision of agreed services and products.
Exclusions and Limitations
The information on these websites and software is provided on an “as is” basis. To the fullest extent permitted by law, this Company: excludes all representations and warranties relating to this software and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website or software and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of the website or software.
This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence.
The above exclusions and limitations apply only to the extent permitted by law.
The company will do all it can to ensure accessibility to the websites and software but accept no liability for loss due to unforeseen or temporary down time due to any reason that the client cannot access the website or software, the company will do everything possible to ensure continuation of service and repair any problem as quickly as possible but by using this website or software it is recognised that, from time to time, outages cannot be prevented, and no liability for loss is accepted by the company during any such situation.
Content and Data.
The Company will assist all it can to set up your website to your specification, but cannot provide content which is specific to your business, as such the company will not be responsible for any delays due to lack of content not provided and cannot be held liable if content is not provided in a timely manner.
The companies normal SLA for updates and modifications are 7-10 days, although we usually manage to effect changes much quicker, but at busy times updates may take up to our SLA.
The company will assist where possible to get content as directed by the client but not responsible for the quality or ability to use this information if it is not suitable for inclusion
Inbound Domain Transfers
Likewise inbound domain transfers are out of our control, and we will advise the best way to make any inbound transfer but The Company cannot make this transfer on your behalf and the actions required to complete such inbound transfers are the responsibility of the Client and there current hosting company.
Outbound Domain Transfers
The Company will do everything it can to provide a fast and efficient transfer of domains to an external organisation as requested in writing (email) but The Company can only make make the transfer request once we have all information needed, the supply and setting up of this information and new host is the responsibility of the client as The Company cannot do thin on the client behalf.
The Company also reserves the right to withhold any transfer if there are any monies outstanding until such monies have been paid in full, this included but not limited to any unpaid subscriptions to date (we will not charge for any future subscriptions).
Disruption and down time
The company will do all it can to ensure accessibility to the websites and software but accept no liability for loss due to unforeseen or temporary down time due to any reason that the client cannot access the website or software. The company will do everything possible to ensure continuation of service and repair any problem as quickly as possible but by using this website or software it is recognised that, from time to time, outages cannot be prevented, and no liability for loss is accepted by the company during any such situation.
None of your statutory rights as a consumer are affected
All major Credit/Debit Cards, are all acceptable methods of payment.
Our Terms are payment in full on placement of the order.
All goods remain the property of the Company until paid for in full.
Monies that remains outstanding by the due date may incur late payment interest at the rate of 2% above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement.
We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000.
In such circumstances, you shall be liable for any and all additional administrative and/or court costs.
Failed transactions which incur us costs will be charged a fee of £25 to cover banking fees and administrative costs.
In an instance of a second Returned payment, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only.
Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.